FAQs & Guides
Download the driver here https://drive.google.com/file/d/19jaMt4JcmheYcfaStoArSzpWDoDnGTvv/view?usp=sharing Login as root. Backup ShConfig.ini in /u01...
Mon, 3 Jan, 2022 at 12:06 PM
This script is used to Uninstall & Reinstall DCLog Express Application. CLICK HERE TO DOWNLOAD Chromekiosk, Oracle Database, Call Data & M...
Thu, 21 Oct, 2021 at 8:44 AM
Enable your mobile hotspot, connect the laptop to your mobile hotspot. Connect your laptop to DCLog Express via LAN cable. Go to Network Connection menu....
Mon, 14 Feb, 2022 at 4:05 PM
Dismantle the faulty motherboard, move the RAM into the new motherboard. Backup faulty motherboard MAC Address. You can obtain the MAC Address from the st...
Wed, 14 Dec, 2022 at 8:52 AM
There will be situation that DCLog Core Recording Engine is running and there is no recording. This might due to the connection between Synway card and the ...
Thu, 16 Feb, 2023 at 11:46 AM
This guide is to reinstall the Oracle database when it's corrupted or unable to connect to database. By reinstalling Oracle, all of the data (Call data,...
Mon, 13 Mar, 2023 at 12:54 PM
You can check the license type and license count from the dclog license file. Navigate to /u01/app/dcloge. For Windows, C:\DupliCall\dcloge. Look for t...
Mon, 20 Mar, 2023 at 11:13 AM
This patch is to solve the network driver issue on newer motherboard. Tested in environment with Asus Prime H510M-K. After CentOS 7 installation, network dr...
Thu, 1 Jun, 2023 at 11:07 AM