- Download the driver here https://drive.google.com/file/d/1B-uk0RwNLa_kcJiz_JFhLLmdEqVH40J4/view?usp=sharing
- Login as root.
- Backup ShConfig.ini in \u01\app\dcloge.
- Copy and put the Synway Driver Installer into path /home
- Open terminal, type command cd ~
- Then, type and run the command tar -xjvf CtiLinux5.3.40-3.10.0-327.el7.x86_64-SMP-x86_64.tar.bz2 to unzip the installer.
- New folder will be created after unzip.
- CD path to ~/ CtiLinux5.3.40-3.10.0-327.el7.x86_64-SMP-x86_64, then run ./uninstall.linux Select ‘yes’ to continue.
* If encountered ‘Permission Denied’ error, change the permission using command below.
chmod -R 777 CtiLinux5.3.40-3.10.0-327.el7.x86_64-SMP-x86_64
- Prompt ‘ShCti ver uninstall success!”. Reboot Server.
- After reboot, Login as ‘root’.
- CD path to ~/ CtiLinux5.3.40-3.10.0-327.el7.x86_64-SMP-x86_64, run ./install.linux Select ‘yes’ to continue.
- Press ‘Ok” to continue. Driver is installed successfully.
- Go to /u01/app/dcloge, double check ShConfig.ini value are correct.
- Restart recording service. Systemctl restart dclogshrec.service.
- Test call and make sure all extension can be recorded.
-- End